Arch North-East

  • Address
  • Opening Times
  • Phone & Email
  • Arch North-East
  • 22 Hoylake Road
  • Saltergill
  • Middlesbrough
  • TS4 3JL

Monday and Friday 8.30am-4pm

Tuesday, Wednesday, Thursday 8.30am-7pm

About Arch-North East

ARCH North East are a registered charity based in Teesside offering free and confidential counselling and support to people who have been affected by rape or sexual abuse.
Whether it is you who has been affected, or a family member, partner or friend, we can offer you the support and help you need.

 

Who we help

ARCH North East services are available to anyone over the age of 14, no matter how long ago the experience may have been.

Whether it is you who has been affected, or a family member, partner or friend, they can offer you the support and help you need.

How you access our service

Face to Face

You can access a face to face service at:

22 Hoylake Road,
Saltergill
Middlesbrough
TS4 3JL

The service is appointment only which you can obtain by telephoning 01642 822331

Opening times:
Monday and Friday 8.30am-4.00pm
Tuesdays, Wednesdays and Thursdays 8.30am-7.00pm

Telephone

You can get advice over the telephone
Monday and Friday 8.30am-4.00pm
Tuesdays, Wednesdays and Thursdays 8.30am-7.00pm
Telephone: 01642 822331

Email

You can get advice by sending an email to referrals@archnortheast.org

Charges for our service

There is no charge for our services

Quality Marks and Accreditations

ARCH North East adheres to the Rape Crisis National Service Standards.

You can get further information on these standards from here 

Access To Interpreters

ARCH North East does provide a translation service which is accessed via Language Line.

ARCH North East works in partnership with other violence against women and girls agencies and can utilise BSL interpreters through their partnership networks if required.

Disabled Access

ARCH North East has access to other buildings through agencies that they work in partnership with that are accessible and they would arrange for appointments to take place in these venues if wheelchair access was required (and/or offer a home visit). 

Home Visiting Service

The ISVA Team (Independent Sexual Violence Advisors) conduct home visits. The Counselling services operates from our Middlesbrough base. If you or a close family member or friend have experienced sexual violence the ISVA team would offer a home assessment to discuss your needs. The ISVA team works with anyone who is engaged with the criminal justice system or who are considering making a report to police.

Organisational Information

ARCH North East is a voluntary agency with charitable status
Registered Charity Number: 1154766.

Who we are regulated by

ARCH North East is a member of Rape Crisis.

For more information on Rape Crisis please click here 


Complaints Procedure

If you feel comfortable enough, please initially speak to a member of staff at ARCH North East.

You can forward all written complaints to: 

Chair of the Executive Committee
22 Hoylake Road,
Saltergill
Middlesbrough
TS4 3JL


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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