Sanctuary Supported Living

  • Address
  • Opening Times
  • Phone & Email
  • 155/157 Norton Road
  • Stockton-on-Tees
  • TS20 2AH

24 hours a day, 365 days a year 

About Sanctuary Supported Living

Their service at 155 Norton Road, Stockton-on-Tees provides support to individuals with substance misuse and supports them to gain the skills to be able to live independently. This is done through addressing life skills such as budgeting, cooking and cleaning and managing debts.  They also support individuals in gaining support to address their substance misuse by supporting them in their treatment journey. Their other service at 157 Norton Road, Stockton-on-Tees supports homeless families and provides support in gaining long term and independent living.

Who we help

155 Norton Road, for individuals experiencing substance issues, 157 Norton Road, for homeless families

How you access our service

Face-to-Face

The main address is 155/157 Norton Road, Stockton on Tees, TS20 2AH.

Clients can drop in or make an appointment.

The service is open for 24 hours a day 365 days a year.

Telephone

You can obtain advice over the telephone:

Telephone: 01642 611322

The service is available 24 hours a day 365 days a year.

Email 

The service does not offer advice via email. 

Other Services We Provide

What service is offered?

They provide supported housing for individuals with substance misuse, and supported housing for homeless families. During their tenancy staff supports individuals to gain the life skills required to be able to live independently and to address their substance misuse issues. They also provide a ‘crash pad’ accommodation available for homeless individuals on a short term basis.

Who can access this service?

To access the service, you must be:
For 155 Norton Road the individual needs to be over 18 years old, with a substance misuse issue and in treatment for this, also in need of secure housing and reside in Stockton on Tees, and to have completed six consecutive negative drug screens. For 157 Norton Road the criteria is to be a family in need of temporary supported accommodation whilst being assessed by Housing Options.
For a referral to the ‘crash pad’ the individual would need to be referred by either Housing Options or Stockton Borough Council’s Youth and Leaving Care Service team, who would provide a risk assessment for the individual.

Where is this service held?

155/157 Norton Road Stockton on Tees, TS20 2AH

How can you access this service?

Individuals can drop into the service at 155 Norton Road to discuss housing with staff or they can contact the service to make an appointment to discuss their housing situation and any other support they require. In addition, agencies can refer the individuals or families into the service.
Website address: www.sanctuary-supported-living.co.uk. Telephone 01642 611322, email heather.bell@sanctuary-housing.co.uk.

Days of the week service is held

365 days a year.

Times when the service is available

24 hours a day.

 

Charges for our service

Sanctuary are paid by the local authority for the services offered and no cost is charged to the individuals needing support.  Sanctuary is a not for profit organisation.

Quality Marks and Accreditations

Investors in people, highest ratings for governance and viability

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HQN Accredited

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Customer service excellence standard

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Positive about disabled people

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• Code of practice certificate by the centre for housing and support

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• Level 1 of the social housing equality framework, tenant participation advisory accreditation quality mark

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• Chartered institute of management accountants

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• Training quality partnership

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• The association of chartered certified accountants

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• Approved employer status

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• The association of accounting technicians

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Access To Interpreters

Interpreters can be organised by staff at the scheme via Sanctuary Head Office.  

Disabled Access

The offices do have disabled access.

Home Visiting Service

Sanctuary have a floating support service in Stockton-on-Tees which offers tenancy support to those assessed as in need of the service by Housing Options.

Organisational Information

Sanctuary is a not for profit organisation and an exempt charity. 

Who we are regulated by

  • Sanctuary are regulated by the Supporting People Programme

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  • and the Homes and Communities Agency (HCA)

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Complaints Procedure

Complaints forms can be obtained from 155 Norton Road, Stockton-on-Tees or via telephone on 01642 611322 


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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