About Stockton Independent Complaints Advocacy Service
If you live in Stockton-on-Tees and have a complaint about NHS services, our free advocacy service can guide you through making a complaint by providing you with practical support, advice and information. We can also provide a free information pack to help people who want to self-advocate.
Who we help
We assist anyone living in the Borough of Stockton-on-Tees with a complaint about NHS services.
How you access our service
The National Health Service (NHS) works hard to treat everyone properly and promptly and the majority of people who use the health service are happy with their treatment. However, sometimes things can go wrong or you may be unhappy about certain parts of your treatment. By raising your concerns you can help to put things right and ensure that the NHS can learn from your experience.
If you feel you or someone you know have not had the service you expected from the NHS and want to complain, the law says you have the right to have the support of an advocate. Knowing where to turn, when you want to make a complaint can be difficult.
If you live in Stockton-on-Tees and have a complaint about NHS services, our free advocacy service can guide you through making a complaint by providing you with practical support, advice and information.
You should note that we cannot help you:
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Claim compensation.
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Get an NHS Employee disciplined.
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Give legal advice.
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Help you with complaints about private medical treatment.
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Give medical advice.
Stockton ICA which is provided by the Pioneering Care Partnership can be contacted by:
Email: SICA@pcp.uk.net
Freephone: 0808 1729553
Face to face meetings are currently unavailable.
Post:Freepost RTCZ-YTAY-RYYA,Healthwatch, (Stockton Independent Advocacy Service),Catalyst House,27 Yarm Road,TS18 3NJPlease contact us for a free copy of our detailed guide which will help to will support you through the process.
Charges for our service
There are no charges for this service.
Access To Interpreters
Access to interpreters (including British Sign Language) is available
Disabled Access
Stockton Independent Complaints Service has access to other buildings through agencies that they work in partnership with that are accessible.
Home Visiting Service
A home visiting service is currently not available for those that are housebound.
Organisational Information
Stockton Independent Complaints Advocacy Service is a voluntary agency with charitable status
Registered Charity Number: 106788
Who we are regulated by
Stockton Independent Complaints Service is regulated by Stockton Borough Council
Complaints Procedure
Complaints can by put in writing to:
Stockton Independent Complaints Advocacy Service
27 Yarm Road
Stockton on Tees
TS18 3NJ
Complaints can also be made to:
Pioneering Care Centre
Carers Way
Newton Aycliffe
County Durham
DL5 4SF
Telephone: 01325 321234
Fax: 01325 301129
E-mail: enquiries@pcp.uk.net