About Tax Help for Older People
Tax Help for Older People is a free service providing confidential, independent and expert help and advice on personal tax issues for older people on lower incomes. With over 450 volunteers and a national helpline, it doesn’t matter where you live. If your tax query is straightforward, we can usually deal with it by phone, by post or email. For more complex matters, or if you would prefer, we can arrange a face-to-face meeting with a local volunteer tax adviser or a home visit if needed. We aim to resolve your tax issues and put your mind at rest.
Who we help
Anyone approaching 60 or older on a lower income (roughly less than £20,000pa)
How you access our service
Face to Face
Face-to-face appointments can be arranged by our national Helpline. They are usually held at
Stockton and District Information and Advice Service,
Stockton on Tees TS18 2DS
To make an appointment, telephone 0845 601 3321 or 01308 488066
You can access advice over the telephone by contacting the national Helpline on 0845 601 3321 or 01308 488066
The line is open:
Wednesday 9.00am- 5.00pm
You can get advice by sending an email to firstname.lastname@example.org
Charges for our service
There are no charges for any service
Quality Marks and Accreditations
Tax help for Older People has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
Access To Interpreters
Unfortunately, we do not have access to interpreters
The offices at Stockton and District Advice and information Service do have disabled access.
Home Visiting Service
A home visiting service is available. Please let our national Helpline know that you require one when you ring for an appointment.
Tax Help for Older People is a voluntary agency with charitable status.
Registered Charity Number: 1102276
Who we are regulated by
Tax Help for Older People is not regulated by any external body
Complaints from service users should be addressed to:
The Operations Director,
Tax Help for Older People,
Pineapple Business Park,
Salway Ash, Bridport,
or via email on email@example.com