Victim Support

  • Address
  • Opening Times
  • Phone & Email
  • 66-68 Norton Avenue
  • Stockton
  • TS20 2JP

Opening times differ depending on the level of service. See information below. 

0845 277 0977

About Victim Support

Victim Support is the independent national charity for all victims and witnesses across England and Wales. VS helps victims and witnesses find the strength when crime comes into their lives. We offer free and confidential support, information and practical help to those who are affected by crime. We can also give help and information about dealing with the Criminal Justice System. We have a local office in Stockton and agencies and individuals can refer into the office for help and support. 

Who we help

Anyone who identifies themselves as affected by crime, or is a victim or witness.

How you access our service

Face-to-Face

The main office for Victim Support is 66-68 Norton Avenue, Stockton, TS20 2JP.
Clients can drop-in or make an appointment.

Telephone

You can obtain advice over the telephone:

Telephone: 01642 868444

Monday 8.30am-4.30pm.
Tuesday 8.30am-4.30pm.
Wednesday 8.30am-4.30pm.
Thursday 8.30am-4.30pm.
Friday 8.30am-4.30pm.

You can also call the Victim Care Unit line on 0845 2770977. Your details will then be passed on to Victim Support Stockton.

The line is open from:

Monday 8.00am to 8.00pm.
Tuesday 8.00am to 8.00pm.
Wednesday 8.00am to 8.00pm.
Thursday 8.00am to 8.00pm.
Friday 8.00am to 8.00pm.
Saturday 9.00am to 2.00pm.

Email 

The service does not offer advice over email. 

Other Services We Provide

Voice Project at Her Majesty's Prison Holme House.

What service is offered

Specialist service for victims of domestic abuse and/or harassment specific to the Prison Service.

Who can access this service?

To access the service: The Voice Project accepts self-referrals and referrals from other agencies regardless of what offence the offender is in custody for and regardless of the individual’s gender.

The following has to apply:

• The individual is being harassed or threatened from the offender in custody.
• AND/OR The individual has experienced domestic abuse from the offender in custody.
• AND/ OR The individual is receiving unwanted contact from the offender in custody.
• AND The offender is, at that time of referral, in custody at Her Majesty’s Prison (HMP) Holme House, Holme House Road, Stockton-on-Tees TS18 2QU.

Where is this service held?

A telephone service only, no face-to-face service is provided.

How can you access this service?

Telephone

Voice Project support victims over the telephone. You can call:
01642 744416 or 01642 744274. They encourage people to leave voicemails if presented with the voicemail service, it is confidential and only listened to by Victim Support Voice Project staff.

You can also call the Victim Care Unit line on 0845 2770977. Your details will then be passed on to Voice Project, HMP Holme House.

Days of the week service is held

The Voice Project telephone line is open from Monday to Friday.
The Victim Care Unit line is open from Monday to Saturday.

Times when the service is available

The Voice Project telephone line is open from:

Monday 9.00am-5.00pm.
Tuesday 9.00am-5.00pm.
Wednesday 9.00am-5.00pm.
Thursday 9.00am-5.00pm.
Friday 9.00am-4.30pm.

The Victim Care Unit line is open from:

Monday 8.00am to 8.00pm.
Tuesday 8.00am to 8.00pm.
Wednesday 8.00am to 8.00pm.
Thursday 8.00am to 8.00pm.
Friday 8.00am to 8.00pm.
Saturday 9.00am to 2.00pm.

Charges for our service

There are no charges for Victim Support’s services.

Quality Marks and Accreditations

The service has achieved PQASSO level 2. The PQASSO quality mark covers all aspects of an organisation, from governance to service delivery and monitoring outcomes. PQASSO’s flexibility means it can be used by all types of third sector organisations, including charities, social enterprises, community interest companies and community groups.  

Click here for more information.  

Access To Interpreters

Translators are arranged from service approved by Victim Support.

Disabled Access

The office does not have disabled access.

Home Visiting Service

To access the home visiting service Victim Support will initially assess whether the home is a safe place for their workers to visit. If they cannot go to your home, they can arrange an office visit or other venue and can help with transport if you have a problem.

Organisational Information

Victim Support is a voluntary agency with charitable status.  Registered Charity Number: 298028. 

Complaints Procedure

Complaints about the service should be sent by email to Christine Goodman, Service Delivery Manager to:

christine.goodman@victimsupport.org.uk


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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