Getting the right advice at the right time from the right place

Stockton Welfare Advice Network (SWAN) provides free information on a range of issues affecting the people living in Stockton Borough. There are 16 categories of information to choose from including benefits, housing, debt, and health. 

SWAN is part of Stockton and District Advice and Information Service.

We have provided the best information and guides within each section and supplied links to useful tools including sample complaint letters, benefit calculators and factsheets. If you still need help you can use our local directory to locate an advice service near you. 

SWAN brings together local advice agencies to work in partnership to share information and good practice with an aim to improve advice services for the benefit of local residents.  


S.D.A.I.S. are still open to provide:

Telephone Advice (all subjects) on 0808 278 7986

Debt Advice on 0800 240 4420

Face-to-Face advice on Energy is available Monday to Friday from 9.00am to 12.30pm, at S.D.A.I.S., Wellington Square, Stockton.

Universal Credit Help to Claim: 0800 144 8444

Consumer Advice: 0333 250 8598

For Webchat and Online Advice: email

or access via S.D.A.I.S. website:

Help is also available from the Stockton Council COVID Support Team. If you are at home, vulnerable or self-isolating, help is available with:

Shopping, or collecting prescriptions

Providing essential food supplies

Walking or taking care of pets

Listening on the phone

Telephone 01642 524500 (Available 7 days a week, 8am – 6pm)

INFORMATION ON SUPPORT AVAILABLE FOR UNIVERSAL CREDIT CLAIMANTS: Help and support is available with accessing a computer, setting up an email account or making a claim. For a list of what's available and where to go click HERE


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