Travel

Travel is a daily necessity for us all, whether we’re boarding a bus or train, paying as a taxi passenger or driving our own vehicles. Travelling and parking can also result in a range of unwelcome problems.

For problems with holidays please visit our CONSUMER section. If you would like to know more about travel insurance or car insurance visit our MANAGING YOUR MONEY section. 

1. CAR

Legal obligations of drivers and riders

You must do several things before you drive a car or ride a motor bike. These include getting a driving licence, registering your vehicle and making sure it’s insured, has a tax disc and an MOT.

Find out more information here
Source: Gov.uk

Wheel clamping

To find out more about when your car can be clamped or towed away, click here
Source: Citizens Advice

Parking tickets

Find out what to do if you are issued with a parking ticket by the council, or on private land here
Source: Citizens Advice

Traffic Accidents

For more information about drivers liability and what you should do if you have been involved in an accident, click here
Source: Citizens Advice

Car Parking in Stockton-on-Tees

We can help you find a car park, and we provide season tickets, resident parking schemes and permits. We administer the blue badge parking scheme and enforces certain parking and bus lane restrictions across the Borough.

Find out more information here
Source: Stockton Borough Council

Disabled Parking in Stockton on Tees

The "blue badge" parking scheme provides a permit for people with mobility problems to park close to where they need to go. 

Find out more information here.
Source: Stockton Borough Council

Driving and Parking for disabled people

This section explains the options and how you can lease a car using the Motability scheme. It also explains how the blue badge parking scheme works.

Find out more information here
Source: Citizens Advice

Advice for older drivers

Information including renewing your licence at 70, adapting your car and making the decision to stop driving can be found here
Source: AgeUK

Child Seats

For information on protecting your child in the car, click here
Source: Gov.uk

2. TAXIS

Taxi and private hire cars

Finding a taxi rank and complaining

For information about taxi ranks in Stockton Borough and information if you wish to complain, click here
Source: Stockton Borough Council

Rights of disabled passengers using taxis and minicabs

To information that explains what kind of facilities and assistance you can expect when travelling by taxi or minicab, click here
Source: Citizens Advice

3. PUBLIC AND COMMUNITY TRANSPORT

School Transport

Stockton Council is required to provide home to school transport, under certain conditions. 

Find out more information here
Source: Stockton Borough Council

Concessionary Bus Passes

People living in the Borough of Stockton-on-Tees can apply for a range of concessionary travel passes. From concessionary bus passes for older people or disabled people to Pathfinder bus passes for 16 to 19 year olds.

Find out more information here
Source: Stockton Borough Council

Concessionary fares for disabled passengers

As a disabled passenger, you may be entitled to get concessionary or free travel on public transport. The link below helps you decide if you are entitled and explains how you can claim concessionary fares.

Find out more information here
Source: Citizens Advice

Complaints about Bus Services

If you’re unhappy about the quality of a bus service or something that happened on a bus journey you may want to make a complaint. How you complain will depend on where you made your bus journey.

Find out more information here
Source: Citizens Advice

Community transport

The Community Transport Service provides transport for Adults who have been assessed and qualify for assistance to travel to and from Day Care.

Find out more information here
Source: Stockton Borough Council

Rights of disabled passengers using buses and coaches

Read information about what kind of facilities and assistance you can expect, as a disabled person, when travelling by bus or coach here
Source: Citizens Advice

Passenger Focus

Looking for help and advice, or need to make a complaint? Passenger Focus can gives information and advice about bus complaints.

Find out more information here
Source: Passenger Focus

4. AIR

For information on problems like lost baggage please see our CONSUMER section.

Hand luggage restrictions

There are restrictions on what items you can take in your hand luggage and hold luggage when boarding a plane in the UK.

Find out more information here
Source: Gov.uk

Rights of disabled air travellers – before you travel

Find out more information about the help you can expect to receive before you travel here
Source: Citizens Advice

Rights of disabled passengers at the airport

Find out information about the help you can expect to receive when you arrive at the airport here
Source: Citizens Advice

Rights of disabled air travellers – on the plane

Find out more about the help you can expect when you are boarding and when you're on the plane here
Source: Citizens Advice

5. RAIL TRAVEL

Problems with Rail Travel

Claiming compensation for delayed journeys, complaining about train services, rights of disabled passengers and information on penalty fares.

Find out more information here
Source: Citizens Advice

Rights of disabled passengers using trains

Information that explains what kind of facilities and assistance you can expect when travelling by train can be found here
Source: Citizens Advice

Passenger Focus

Looking for help and advice, or need to make a complaint? Passenger Focus can gives information and advice about rail complaints.

Find out more information here
Source: Passenger Focus

Tips on how to get cheaper rail tickets

Some tips to make sure you get your tickets at the best price can be found here
Source: Passenger Focus

6. TRAVEL ABROAD

Travel abroad- what to think about

Information about some of things you need to think about before you travel (e.g. safety, vaccinations) can be found here
Source: Citizens Advice

Travelling abroad - will you need a visa?

For an explanation on how you can find the information you’ll need if you need a Visa and how to apply, click here
Source: Citizens Advice

Foreign travel advice

Find out whether there are any risks travelling to certain countries here
Source: Gov.uk

Cover your health care abroad

Whatever your reasons for going abroad, you may be entitled to medical care at reduced cost or sometimes free. Your entitlement will vary based on whether you're going to a European Economic Area country (EEA) or elsewhere in the world.

Find out more information here
Source: NHS

Applying for a passport

Information on eligibility, applying, renewing and updating can be found here
Source: Gov.uk

7. HELPFUL TOOLS

We have provided a variety of tools below to help you with your problem but if you still need help, you can click on FIND LOCAL AGENCIES WHO CAN HELP YOU for information about local agencies who may be able to assist you further.

Please click on the links below to be taken to your desired section.

FACT SHEETS

Parking fact sheets can be found here
Source: Citizens Advice

FAQS

Frequently asked questions about travel can be found here
Source: Citizens Advice

NATIONAL HELPLINES

Citizens Advice
Advice by phone is available from Citizens Advice Bureaux 
Telephone: 0344 2451295

Driving licence enquiries
DVLA
Telephone: 0300 790 6801

Passenger Focus
Passenger Focus have advisors who are able to help you find the best way to go about making a complaint and can also put you in touch with the company best placed to handle it. 
Telephone 0300 123 2350

WEBSITES USED IN THIS SECTION

Age UK

Age UK is the country's largest charity dedicated to helping everyone make the most of later life.
www.ageuk.org.uk

Citizens Advice

The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.
http://www.adviceguide.org.uk/england.htm

Gov.uk

The websites of all government departments and many other agencies and public bodies 
www.gov.uk

NHS Choices

www.nhs.uk

Passenger Focus

Passenger Focus is an independent public body set up by the Government to protect the interests of England’s bus passengers outside London, coach passengers on scheduled domestic services and tram passengers.
www.passengerfocus.org.uk