Age UK Teesside

  • Address
  • Opening Times
  • Phone & Email
  • Age UK Teesside
  • Central Library
  • Stockton on Tees
  • TS18 1TU

Telephone Line - Mon - Fri 9 am - 4 pm

Central Library - Friday 9 am – 4 pm

About Age UK Teesside

Age UK Teesside is an organisation working with and for older people developing and delivering services and activities in consultation with or response to the needs of people aged 50+ living in Hartlepool, Stockton, Middlesbrough and Redcar and Cleveland. Our aim is to promote well-being and independence ensuring later life is a fulfilling and enjoyable experience.

For more information our recent work, please click HERE to access our newsletter. 

Who we help

Anyone aged 50 or over

How you access our service

Face to Face

The main service for Stockton Borough Residents is accessed at:
Central Library
Stockton on Tees
TS18 1TU

Drop in or make an appointment

Opening times 9.00am – 4.00pm
Monday to Friday

Telephone

You can access advice over the telephone by contacting the Middlesbrough office on 01642 805 500 

The line is open:

Mondays 9.00am-12.00pm and 1.00pm-3.00pm
Tuesdays 9.00am-12.00pm and 1.00pm-3.00pm
Wednesdays 9.00am-12.00pm
Fridays 10.00am-1.00pm

Email

You can get advice by sending an email to infoandadvice@ageukteesside.org.uk

Other Services We Provide

Healthy Home

What Service is Offered? 

Benefit and Well-Being checks and follow up services

Who Can Access this Service?

To access the service, you must be:

  • Registered with a particular GP Practice
  • Aged 70
  • Living in the most deprived wards of Stockton on Tees

Where is the Service Held?

This service provides home visits only

Days of the Week Service is Held?

Wednesdays 13:30 – 16:30
Thursdays 9:00 – 16:30

Charges for our service

There are no charges for our services.

Quality Marks and Accreditations

Age UK Teesside has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

Age UK QM

Access To Interpreters

There is no access to interpreters or British Sign Language

Disabled Access

The offices do have disabled access

Home Visiting Service

Age UK can arrange a home visit if you are aged 70 or over and live in the Stockton Borough.

You can ring the main reception in Middlesbrough on 01642 805500 to make arrangements

Organisational Information

Age UK Teesside is a voluntary agency with charitable status
Registered Charity Number: 702714

Who we are regulated by

National Age UK


Complaints Procedure

If you wish to complain about the service you have received from Age UK, please telephone 01642 805500 or email front.office@ageukteesside.org.uk


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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  • Information
  • Advice
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  • Tax
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  • Benefits
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  • Consumer
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  • Debt
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  • Family and relationships
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  • Managing your Money
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  • Health & Social Care
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