Bridges Tees Valley Family Carers Service

  • Address
  • Opening Times
  • Phone & Email
  • 5 Nelson Terrace
  • Stockton-on-Tees
  • TS181NJ

Monday to Friday 9am-4pm 

About Bridges Tees Valley Family Carers Service

Our service is available to everyone who has been directly affected by someone else’s substance misuse including parents, partners, children, grandparents brother and sisters. Our ethos is ‘we live it, we know it, and we are passionately committed to delivering the best possible service which offers real choices and opportunities.

Who we help

Bridges can assist anyone caring or supporting someone with a drug or alcohol problem.

How you access our service

Face to Face

You can access a face to face service at
5 Nelson Terrace
Stockton on Tees
TS18 1NH

You can access the service by dropping in or by making an appointment. You can make an appointment be telephoning 01642 605222

Opening times:

Monday 10.00am-4.00pm
Tuesday 10.00am-4.00pm
Wednesday 10.00am- 4.00pm
Thursday 10.00am-4.00pm
Friday 10.00am-4.00pm

Telephone

You can get advice over the telephone.

Monday 9.00am-4.00pm
Tuesday 9.00am-4.00pm
Wednesday 9.00am- 4.00pm
Thursday 9.00am-4.00pm
Friday 9.00am-4.00pm
Telephone: 01642 605222

Email

You can get advice by sending an email to advice@bridgessupport.org

Other Services We Provide

What Service is Offered

Bridges Families and Carers Support Service. Support to families and individuals caring for someone with a drug and or alcohol problem.

Who can Access this Service?

To access the service, you must be:

• A carer of a loved one with a drug or alcohol problem

Where is this Service Held?

5 Nelson Terrace, Stockton, TS18 1NJ.

How can you Access this Service?

Contact the office by email: advice@bridgessupport.org, phone 01642 605222 or by calling into the office.

Days of the Week Service is Held

Monday to Friday

Times When this Service is Available

Drop in 10am – 4pm by appointment other times during the week

Charges for our service

There are no charges for their services.

Quality Marks and Accreditations

Bridges has quality mark ISO 9000

To read more about this standard click here 

Access To Interpreters

Bridges does not have access to interpreting services.

Disabled Access

The offices do have disabled access

Home Visiting Service

Bridges does offer a home visiting service. There is no specific criteria. An assessment will determine home visit possibilities

Organisational Information

Bridges is a voluntary agency with charitable status
Registered Charity Number:1154630

Who we are regulated by

Bridges is not regulated by any other external body.


Complaints Procedure

If you wish to complain, please contact Tina Williams on 01642 605222


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Grants Assistance
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Debt
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Education
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Family and relationships
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Health & Social Care
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Housing
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes