About Cleveland Housing Advice Centre
Cleveland Housing Advice Centre provides an independent, free, confidential advice service to everyone.
CHAC's service is provided by a team of highly trained advisors and ensures that individuals do not suffer through lack of knowledge of their rights and the services available to them.
We provide advice on welfare benefits which includes benefit checks, form filling and challenging benefit decisions up to and including specialist advice and representation at appeal tribunals. We also provide advice or signposting for other statutory rights, debt and housing issues. We negotiate and liaise for clients with landlords, social and private and Local Authorities covering a wide range of issues, including homelessness, disrepair, rent arrears and illegal eviction.
Who we help
Anyone can access this service.
How you access our service
Face to Face
You can access the face to face service by appointment. Appointments are held at:
16 Borough Road
Middlesbrough
TS1 5DW
Monday - Friday, 9.00am - 5.00pm.
Telephone
You can access advice over the telephone on (01642) 254544.
You can access advice through the following email:
admin@chac92.co.uk
Other Services We Provide
All services are accessed through the main office in Middlesbrough or from our office in South Bank.
Charges for our service
There are no charges for this service
Quality Marks and Accreditations
Cleveland Housing Advice Centre has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
Disabled Access
The offices do have disabled access.
Home Visiting Service
Cleveland Housing Advice Centre is not usually able to offer a home visiting service but in exceptional cases will look at available options for those that cannot access our service any other way.
Organisational Information
Cleveland Housing Advice Centre is a voluntary agency with charitable status.
Registered Charity Number: 1152785
Who we are regulated by
Advice Quality Standards
Complaints Procedure
Written complaints about the service can be sent to:
Leona Gellatly
16 Borough Road
Middlesbrough
TS1 5DW
Or you can telephone 01642 254544