About Cleveland Housing Advice Centre
Cleveland Housing Advice Centre provides an independent, free, confidential advice service to everyone.
CHAC's service is provided by a team of highly trained advisors and ensures that individuals do not suffer through lack of knowledge of their rights and the services available to them.
We provide advice on statutory rights, Welfare Benefits and all types of debt and arrears. We negotiate and liaise for clients with landlords, social and private and Local Authorities covering a wide range of issues, including homelessness, disrepair, rent arrears and illegal eviction.
We provide free representation at Appeal Tribunals and before County Courts.
Who we help
Anyone can access this service.
How you access our service
Face to Face
You can access the face to face service by dropping in or making an appointment. The sessions are held at:
16 Borough Road
Monday 9.00am-12.00pm and 1.00pm -5.00pm
Tuesday 9.00am-12.00pm and 1.00pm -5.00pm
Wednesday 9.00am-12.00pm and 1.00pm -5.00pm
Thursday 9.00am-12.00pm and 1.00pm -5.00pm
Friday 9.00am-12.00pm and 1.00pm -5.00pm
You cannot access advice over the telephone
You can access advice through the following email:
Other Services We Provide
All services are accessed through the main office.
Charges for our service
There are no charges for this service
Quality Marks and Accreditations
Cleveland Housing Advice Centre has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
Access To Interpreters
Cleveland Housing Advice Centre does have access to interpreters.
The offices do have disabled access.
Home Visiting Service
Cleveland Housing Advice Centre does not a home visiting service.
Cleveland Housing Advice Centre is a voluntary agency with charitable status.
Registered Charity Number: 1152785
Who we are regulated by
Cleveland Housing Advice Centre
Written complaints about the service can be sent to:
16 Borough Road
Or you can telephone 01642 254544