Cleveland Housing Advice Centre

  • Address
  • Opening Times
  • Phone & Email
  • 16 Borough Road
  • Middlesbrough
  • Teesside
  • TS15DW

Monday to Friday 9am-12pm and 1pm-5pm 

01642254544

About Cleveland Housing Advice Centre

Cleveland Housing Advice Centre provides an independent, free, confidential advice service to everyone.

CHAC's service is provided by a team of highly trained advisors and ensures that individuals do not suffer through lack of knowledge of their rights and the services available to them.

We provide advice on statutory rights, Welfare Benefits and all types of debt and arrears. We negotiate and liaise for clients with landlords, social and private and Local Authorities covering a wide range of issues, including homelessness, disrepair, rent arrears and illegal eviction.

We provide free representation at Appeal Tribunals and before County Courts.

Who we help

Anyone can access this service.

How you access our service

Face to Face

You can access the face to face service by dropping in or making an appointment. The sessions are held at:

16 Borough Road
Middlesbrough
TS1 5DW

Monday 9.00am-12.00pm and 1.00pm -5.00pm
Tuesday 9.00am-12.00pm and 1.00pm -5.00pm
Wednesday 9.00am-12.00pm and 1.00pm -5.00pm
Thursday 9.00am-12.00pm and 1.00pm -5.00pm
Friday 9.00am-12.00pm and 1.00pm -5.00pm

Telephone

You cannot access advice over the telephone

Email

You can access advice through the following email:
Advice@cgac92.co.uk

Other Services We Provide

All services are accessed through the main office.

Charges for our service

There are no charges for this service

Quality Marks and Accreditations

Cleveland Housing Advice Centre has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

Age UK QM

Access To Interpreters

Cleveland Housing Advice Centre does have access to interpreters.

Disabled Access

The offices do have disabled access.

Home Visiting Service

Cleveland Housing Advice Centre does not a home visiting service.

Organisational Information

Cleveland Housing Advice Centre is a voluntary agency with charitable status.

Registered Charity Number: 1152785

Who we are regulated by

Cleveland Housing Advice Centre 


Complaints Procedure

Written complaints about the service can be sent to:

Leona Gellatly
16 Borough Road
Middlesbrough
TS1 5DW

Or you can telephone 01642 254544


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Debt
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Housing
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes