About North Star
We're a North East based Housing Association and our purpose is to provide affordable housing, invest in our communities and develop new homes across the Tees Valley, North Yorkshire and County Durham.
Who we help
North Star Tenants
How you access our service
Face to Face
The service offers home visits through making an appointment. Call 03000 11 00 11 to make an appointment.
These are available:
You can obtain advice over the telephone:
Telephone: 0300 11 00 11
You can email for advice and information:
Charges for our service
North Star does not charge for their services.
Quality Marks and Accreditations
CSE (Customer Service Excellence) Accreditation.
Access To Interpreters
The service does not offer access to interpreters.
Our office at Endeavour House, St. Mark’s Court, Thornaby, Stockton-on-Tees TS17 6QN does have disabled access for the public.
Home Visiting Service
North Star does offer a home visiting service. All tenants are eligible.
The service is a statutory organisation.
Who we are regulated by
Homes and Community Agency
Click here for more details.
To make a complaint go to the North Star website here.
Tenants can also call customer services on 03000 11 00 11.