Endeavour Housing Association

  • Address
  • Opening Times
  • Phone & Email
  • Endeavour House
  • St. Mark's Court
  • Thornaby
  • Stockton-on-Tees
  • TS17 6QN

Monday to Friday 9-5

Advice: 03000 11 00 11

About North Star

We're a North East based Housing Association and our purpose is to provide affordable housing, invest in our communities and develop new homes across the Tees Valley, North Yorkshire and County Durham.


Who we help

North Star Tenants 

How you access our service

Face to Face

The service offers home visits through making an appointment. Call 03000 11 00 11 to make an appointment.

These are available:

Monday 9:00am-5:00pm.
Tuesday 9:00am-5:00pm.
Wednesday 9:00am-5:00pm.
Thursday 9:00am-5:00pm.
Friday 9:00am-5:00pm.


You can obtain advice over the telephone:

Telephone: 0300 11 00 11

Monday 9:00am-5:00pm.
Tuesday 9:00am-5:00pm.
Wednesday 9:00am-5:00pm.
Thursday 9:00am-5:00pm.
Friday 9:00am-5.00pm.


You can email for advice and information:


Charges for our service

North Star does not charge for their services.

Quality Marks and Accreditations

CSE (Customer Service Excellence) Accreditation.

Access To Interpreters

The service does not offer access to interpreters.

Disabled Access

Our office at Endeavour House, St. Mark’s Court, Thornaby, Stockton-on-Tees TS17 6QN does have disabled access for the public.

Home Visiting Service

North Star does offer a home visiting service.  All tenants are eligible.

Organisational Information

The service is a statutory organisation.

Who we are regulated by

Homes and Community Agency

Click here for more details.

Complaints Procedure

To make a complaint go to the North Star website here.

Tenants can also call customer services on 03000 11 00 11.

What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  • Information
  • Advice
  • Advocacy
  • Representation