About Harbour
We are working towards safer communities through holistic services addressing all aspects of domestic violence. We operate the following services: Woman's Refuges, Adult Outreach Service, Children's Outreach Service, Perpetrator Programme, Counselling Service.
We provide training for organisations in the following areas. Domestic Abuse awareness, Risk Assessment and bespoke trianing in all aspects of Domestic Abuse.
Who we help
The service is open to victims and perpetrators of domestic violence.
How you access our service
Face to Face
You can access the service face to face but due to the nature of the service, the address is not publicised. Please telephone or email first.
Telephone
You can access advice over the telephone on 0300 202525
The telephone service is accessible 24 hours a day.
You can access advice through the following email: info@myharbour.org.uk
Other Services We Provide
What Service is Offered
One to one support to victims of Domestic Violence.
Who Can Access this Service
You must be a victim of Domestic Violence from either a partner or ex/partner or family member. Or must be at risk of Honour Based Violence or Forced marriage. All the advice given is in the context of risk of Domestic Violence.
Where is this Service Held?
Usually in the service user’s home, sometimes at Harbour’s premises but Harbour do not divulge the address.
How Can You Access this Service?
This is usually made by telephone but sometimes by letter, text or email.
Telephone: 03000 202525, email info@myharbour.org.uk, website www.myharbour.org.uk, postal address Regency House, West Row, Stockton-on-Tees TS18 1BT.
Days of the Week Service is Held
Mainly Monday to Friday but Harbour can be flexible if required.
Times When the Service is Available
9.00am to 5.00pm with some flexibility.
Charges for our service
There are no charges for this service
Quality Marks and Accreditations
Harbour holds an Investors in People accreditation
Click here to read more about this standard
Access To Interpreters
Harbour use Everyday Language Solutions for their interpreting needs. Interpreters are booked to come to an appointment when required.
Harbour can also access BSL interpreters.
Disabled Access
The offices do have disabled access
Home Visiting Service
To access the home visiting service, you must be a victim of domestic violence and the home must be a safe place for their workers to visit. Perpetrators of domestic Violence have to come to the office for their appointment.
Organisational Information
Harbour is a voluntary agency with charitable status
Registered Charity Number: 1086897
Who we are regulated by
Harbour is not regulated by any external regulator
Complaints Procedure
If you wish to complain, please email: info@myharbour.org.uk