Harbour

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  • Due to the nature of this service, an address cannot be displayed

03000 202 525

About Harbour

We are working towards safer communities through holistic services addressing all aspects of domestic violence. We operate the following services: Woman's Refuges, Adult Outreach Service, Children's Outreach Service, Perpetrator Programme, Counselling Service.

We provide training for organisations in the following areas. Domestic Abuse awareness, Risk Assessment and bespoke trianing in all aspects of Domestic Abuse.

Who we help

The service is open to victims and perpetrators of domestic violence. 

How you access our service

Face to Face

You can access the service face to face but due to the nature of the service, the address is not publicised. Please telephone or email first.

Telephone

You can access advice over the telephone on 0300 202525
The telephone service is accessible 24 hours a day.

Email

You can access advice through the following email: info@myharbour.org.uk

Other Services We Provide

What Service is Offered

One to one support to victims of Domestic Violence.

Who Can Access this Service

You must be a victim of Domestic Violence from either a partner or ex/partner or family member. Or must be at risk of Honour Based Violence or Forced marriage. All the advice given is in the context of risk of Domestic Violence.

Where is this Service Held?

Usually in the service user’s home, sometimes at Harbour’s premises but Harbour do not divulge the address.

How Can You Access this Service?

This is usually made by telephone but sometimes by letter, text or email.

Telephone: 03000 202525, email info@myharbour.org.uk, website www.myharbour.org.uk, postal address Regency House, West Row, Stockton-on-Tees TS18 1BT.

Days of the Week Service is Held

Mainly Monday to Friday but Harbour can be flexible if required.

Times When the Service is Available

9.00am to 5.00pm with some flexibility.

Charges for our service

There are no charges for this service 

Quality Marks and Accreditations

Harbour holds an Investors in People accreditation

Click here to read more about this standard   

Access To Interpreters

Harbour use Everyday Language Solutions for their interpreting needs. Interpreters are booked to come to an appointment when required.

Harbour can also access BSL interpreters.

Disabled Access

The offices do have disabled access 

Home Visiting Service

To access the home visiting service, you must be a victim of domestic violence and the home must be a safe place for their workers to visit. Perpetrators of domestic Violence have to come to the office for their appointment.

Organisational Information

Harbour is a voluntary agency with charitable status
Registered Charity Number: 1086897

Who we are regulated by

Harbour is not regulated by any external regulator


Complaints Procedure

If you wish to complain, please email: info@myharbour.org.uk 


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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