Healthwatch (Stockton-on-Tees)

  • Address
  • Opening Times
  • Phone & Email
  • Catalyst House
  • 27 Yarm Road
  • Stockton-on-Tees
  • TS18 3NJ

Monday to Friday 9am-5pm

 

0808 1729559 / 01642 688312

About Healthwatch

Healthwatch is a patient voice organisation gathering views and experiences of people using health and social care services to influence or change how services are planned and delivered in the future.  We also have an Information and Signposting service for people wanting more information on accessing their local health and social care services.

Who we help

Anyone can access this service 

How you access our service

Face to Face

You can access a face to face service at:

Catalyst House
27 Yarm Road
Stockton on Tees
TS18 3NJ

You should make an appointment by telephoning: 0808 1729559 or 01642 688312

The service is available:

Monday 9.00am-5.00pm
Tuesday 9.00am-5.00pm
Wednesday 9.00am-5.00pm
Thursday 9.00am-5.00pm
Friday 9.00am-4.00pm

Telephone

You can get advice over the telephone

Monday 9.00am-5.00pm
Tuesday 9.00am-5.00pm
Wednesday 9.00am-5.00pm
Thursday 9.00am-5.00pm
Friday 9.00am-4.00pm

Telephone: 0808 1729559 or 01642 688312

Email

You can get advice by sending an email to: healthwatchstocktonontees@pcp.uk.net

 

Charges for our service

There are no charges for their services 

Quality Marks and Accreditations

Healthwatch does not have any relevant quality marks or accreditiations

Access To Interpreters

Healthwatch does not have access to interpreting services. Easy read material can be made available if requested

Disabled Access

The offices do have disabled access

Home Visiting Service

Healthwatch does not offer a home visiting service

Organisational Information

Healthwatch is a Statutory Service

Who we are regulated by

Healthwatch is not regulated by an external body


Complaints Procedure

If you wish to complain, please contact:

Healthwatch Tees Manager

Catalyst House, 27 Yarm Road, Stockton on Tees, TS18 3NJ 


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Health & Social Care
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No