Housing Options (Stockton Borough Council)

  • Address
  • Opening Times
  • Phone & Email
  • Housing Options Service
  • 16 Church Road
  • Stockton-on-Tees
  • TS18 1TX

Visiting us at The Contact Centre, the Library, Stockton-on-Tees, TS18 1TU – we offer a drop-in service, so you do not need to make an appointment. You can come in to see us between 9:00 and 4:00 Monday, Tuesday and Thursday and between 10:30 and 4:00 on Wednesday and between 9:00 and 3:30 on Fridays.


About Housing Options 

Housing Options services work through partnership arrangements with housing associations, private landlords and other agencies in the voluntary, private and public sectors, in homelessness prevention.
If you are worried about becoming homeless - or you are already homeless, please get in touch with the Housing Options team as soon as possible.

Housing Options can:

• Assess your entitlement to housing if you are homeless or threatened with homelessness
• Provide housing for those in priority need
• Assist with temporary accommodation whilst enquiries about eligibility are being made
• Help those who are homeless or threatened with homelessness to access privately rented accommodation through provision of a Bond Guarantee Scheme
• Stockton Council's Housing Options team will provide the landlord with a guarantee in the form of a written agreement instead of a cash bond.
• Provide Housing Advice including information tenants about harassment from landlords and illegal eviction

Who we help

Anyone who is homeless, threatened with homlessness or inadequately housed. 

How you access our service

Face-to-Face

Monday 9:00am - 4.00pm
Tuesday 9.00am - 4.00pm
Wednesday 10.30am - 4.00pm
Thursday 9.00am - 4.00pm
Friday 9.00am - 3.30pm

Telephone

You can obtain advice over the telephone by contacting: 01642 528389

The telephone line is open:

Monday 8.30am- 5.00pm
Tuesday 8.30am- 5.00pm
Wednesday 8.30am- 5.00pm
Thursday 8.30am- 5.00pm
Friday 8.30am-4.30pm

Emergency Duty team: 0870 240 2994

Email

You can receive advice by emailing: Housing.options@stockton.gov.uk

Charges for our service

There are no charges for this service

Quality Marks and Accreditations

Details of awards to Stockton Borough Council can be found here

Access To Interpreters

There is access to interpreters or British Sign Language

Disabled Access

The service has disabled access

Home Visiting Service

There is a home visiting service which you can request by contacting the service by
telephoning 01642 528389 or emailing Housing.options@stockton.gov.uk

Organisational Information

Statutory

Who we are regulated by

Central Government


Complaints Procedure

If you wish to complain about this service you can contact the Customer services section 01642 393939


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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