Soldiers, Sailors, Airmen & Families Association (SSAFA)

  • Address
  • Opening Times
  • Phone & Email
  • Soldiers, Sailors, Airmen & Families Association (SSAFA)
  • Army Reserve Centre
  • Norton Road
  • Stockton on Tees
  • TS20 2QW

Monday- Friday 10.00am-midday

SSAFA provides financial, welfare and emotional support to anyone who has served/or still serving in the UK's Armed Forces and their immediate families. SSAFA operates in conjunction with Army, Royal Navy and Royal Airforce charities, The Royal British Legion and also with civilian charities and organisations that may be able to assist. 

SSAFA Stockton Division is based at the Army Reserve Centre in Norton. Our volunteers are carefully selected and trained and will treat clients with dignity and respect and support them in a friendly non-judgmental way.

Who we help

Open to anyone who has served/or still serving in the UK's Armed Forces and their immediate families.

How you access our service


A face-to-face advice is available. Clients are usually seen in their homes but can be seen at the office in Norton. This service is available Monday-Friday 10.00am- midday. Telephone 01642 553666 to make an appointment. 


Telephone advice is available Monday to Friday 10.00am- midday by calling 01642 553666.
Messages can be left on our answer machine and clients will be contacted the next working day. 


You can also get advice over email. Please email

Charges for our service

There are no charges for our service. 

Quality Marks and Accreditations

Investing in Volunteers

Investing in Volunteers (IiV) is the UK quality standard for good practice in volunteer management. 

Access To Interpreters

We do not have access to interpreters. 

Disabled Access

Our main office does not have disabled access. We see most clients in their homes. 

Home Visiting Service

A home visiting service is available. You can make arranegments by telephoning 01642 553666 or emailing

Organisational Information

SSSAFA is a voluntary agency with charitable status

Registered Charity Number: 210760

Who we are regulated by

SSAFA is regulated by the Charities Commission

Complaints Procedure

Complaints can be made to :

The Branch Secretary,


Army Reserve Centre,

Stockton Road



or if required:

Head of Welfare and Volunteer Advice, SSAFA, Queen Elizabeth House, 4 St Dunstan's Hill, London EC3R 8AD

What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  • Information
  • Advice
  • Advocacy
  • Representation
  • Grants Assistance
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No