Thirteen

  • Address
  • Opening Times
  • Phone & Email
  • Due to the nature of this service, an address cannot be displayed

See below

About Thirteen

Formed in 2014 the Thirteen Group manages over 32,000 properties. Based in the North East but spanning an area from North Tyneside to York, Thirteen is not just about providing homes but creating opportunities for people to make a positive change, raise ambitions as well as aspirations of communities as a whole.

Thirteen’s Money Advice and Employment Team offers free, confidential help and support on a wide range of money and employability matters for Thirteen Group customers.

Money Advisers can help customers:

• Increase income - complete income checks and make claims for extra benefits
• Manage money - budgeting, help with debts and find the cheapest deals
• Compare fuel costs and switch suppliers
• Compare loan costs and provide information on affordable credit
• Choose a Bank, Building Society or Credit Union account
• Job search
• Develop CV’s and application forms
• Access training, work experience, apprenticeships and pre-apprenticeship training
• Improve/ develop interview skills
• Get specialist help and advice

Employability Advisers can support customers who are actively looking for a job or who are interested in training, educational courses or voluntary work experience.

Employability Advisers can help customers:

• Job search
• Create CV’s and covering letters and provide support to complete job application forms
• Develop interview skills including what to wear, top tips and example questions
• Provide access to training
• Access work experience through work placements or voluntary jobs within Thirteen, contract partners and local employers

 

Who we help

Anyone who is Thirteen Group tenant (this includes Tees Valley and Tristar tenants)

How you access our service

Face-to-Face

Services can be accessed by making an appointment at the following offices:

Stratford House
11-12 Ramsgate
Stockton on Tees
TS18 1BS

Billingham Community Centre
The Causeway
Billingham
TS23 2DA

St Peters House
Thornaby
Stockton on Tees
You can make an appointment by telephoning 0300 111 1000
Appointments are available:

Monday 9.00am-4.30am
Tuesday 9.00am-4.30am
Wednesday 9.00am-4.30am
Thursday 9.00am-4.30am
Friday 9.00am-4.30am

Telephone

You can obtain advice over the telephone by contacting 0300 111 1000

Monday 9.00am-4.30am
Tuesday 9.00am-4.30am
Wednesday 9.00am-4.30am
Thursday 9.00am-4.30am
Friday 9.00am-4.30am

Email

You can receive advice by emailing: 

MoneyAdvice@thirteengroup.co.uk

Employability@thirteengroup.co.uk

Other Services We Provide

What service is offered?

Thirteen’s Money Advice and Employment Team offers free, confidential help and support on a wide range of money and employability matters and visits can be made to customers in their homes.

Advisers can help customers:

• Increase income - complete income checks and make claims for extra benefits
• Manage money - budgeting, help with debts and find the cheapest deals
• Compare fuel costs and switch suppliers
• Compare loan costs and provide information on affordable credit
• Choose a Bank, Building Society or Credit Union account
• Job search
• Develop CV’s and application forms
• Access training, work experience, apprenticeships and pre-apprenticeship training
• Improve/ develop interview skills
• Get specialist help and advice
Employability Advisers can support customers in their home who are actively looking for a job or who are interested in training, educational courses or voluntary work experience. Advisers can help customers:
• Job search
• Create CV’s and covering letters and provide support to complete job application forms
• Develop interview skills including what to wear, top tips and example questions
• Provide access to training
• Access work experience through work placements or voluntary jobs within Thirteen, contract partners and local employers

Who can access this service?

To access the service, you must be a Thirteen Group tenant (this includes Tees Valley and Tristar tenants)

Where is this service held?

The service is provided through Home Visits

How can you access this service?

Contact Thirteen Customer Contact Centre on 0300 111 1000

Days of the week service is held

Monday - Friday

Times when the service is available

9.00am-4.30pm

Charges for our service

There are no charges for services.

Quality Marks and Accreditations

Thirteen does not have quality marks or accreditations as it is a new organisation – quality marks and accreditations have been achieved under former Vela and Fabrick which amalgamated to form Thirteen.

Access To Interpreters

Access to interpreters can be arranged with Language Line. Thirteen also have access to British Sign Language interpreters.

Disabled Access

Thirteen’s offices do provide disabled access.

Home Visiting Service

There is a home visiting service which is available on request:

Telephone 0300 111 1000 or email admin@tandemfinance.org.uk

Organisational Information

Private

Who we are regulated by

Thirteen are regulated by the Homes and Communities Agency. To read more, click here

 


Complaints Procedure

Complaints should be addressed to:

Fiona Heighton – Financial Inclusion Team Leader

01642 947401

Fiona.heighton@thirteengroup.co.uk


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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  • Information
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  • Benefits
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  • Advice
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  • Advocacy
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  • Representation
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  • Grants Assistance
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  • Advice
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  • Advocacy
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  • Representation
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  • Debt
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  • Advice
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  • Education
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  • Energy Advice
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  • Advocacy
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  • Representation
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  • Managing your Money
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  • Advice
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  • Advocacy
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  • Representation
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  • Housing
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  • Yes
  • Advice
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  • Work / Employment
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  • Advice
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  • Representation
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