Legal Obligations of Drivers and Riders

You must do several things before you drive a car or ride a motorbike. These include getting a driving licence, registering your vehicle and making sure it’s insured, taxed and has passed its MOT.

Find out more information here
Source: gov.uk

Wheel Clamping

To find out more about when your car can be clamped or towed away, click here
Source: RAC

Parking Tickets

Find out what to do if you are issued with a parking ticket by the council, or on private land here
Source: Citizens Advice

Traffic Accidents

For more information about driver's liability and what you should do if you have been involved in an accident, click here
Source: Which?

Car Parking in Stockton

Stockton Borough Council can help you find a car park, and provide season tickets, resident parking schemes and permits. They also administer the blue badge parking scheme and enforce certain parking- and bus lane restrictions across the Borough.

Find out more information here
Source: Stockton Borough Council

Disabled Parking in Stockton

The "blue badge" parking scheme provides a permit for people with mobility problems to park close to where they need to go. 

Find out more information here
Source: Stockton Borough Council

Driving and Parking for Disabled People

This section explains the options and how you can lease a car using the Motability scheme.

Find out more information here
Source: Citizens Advice

Advice for Older Drivers

Information including renewing your licence at 70, adapting your car and making the decision to stop driving can be found here
Source: Age UK

Child Seats

For information on protecting your child in the car, click here
Source: gov.uk

Taxi and Private Hire Cars

Finding a Taxi Rank and Complaining

For information about taxi ranks in Stockton Borough and information if you wish to complain, click here
Source: Stockton Borough Council

Rights of Disabled Passengers Using Taxis and Minicabs

For information that explains what kind of facilities and assistance you can expect when travelling by taxi or minicab, click here
Source: gov.uk

School Transport

Stockton Council is required to provide home-to-school transport, under certain conditions. 

Find out more information here
Source: Stockton Borough Council

Concessionary Bus Passes

People living in the Borough of Stockton-on-Tees can apply for a range of concessionary travel passes. From concessionary bus passes for older people or disabled people to Pathfinder bus passes for 16 to 19 year olds.

Find out more information here
Source: Stockton Borough Council

Concessionary Fares for Disabled Passengers

As a disabled passenger, you may be entitled to concessionary- or free travel on public transport. For help to decide whether you are entitled and an explanation of how you can claim concessionary fares, click here

Source: Citizens Advice

Complaints About Bus Services

If you’re unhappy about the quality of a bus service - or about something that happened on a bus journey - you may want to make a complaint. How you complain will depend on where you made your journey.

Find out more information here
Source: bususers.org

Community Transport

The Community Transport Service provides transport for adults who have been assessed and qualify for assistance to travel to and from Day Care.

Find out more information here
Source: Stockton Borough Council

Rights of Disabled Passengers Using Buses and Coaches

Read information about what kind of facilities and assistance you can expect, as a disabled person, when travelling by bus or coach here
Source: gov.uk

Transport Focus

Looking for help and advice, or need to make a complaint? Transport Focus provide information and advice on how to complain about bus services.

Find out more information here
Source: Transport Focus

For information on problems such as lost baggage please see our CONSUMER section.

Hand luggage restrictions

There are restrictions on what items you can take in your hand- and hold luggage when boarding a plane in the UK.

Find out more information here
Source: gov.uk

Rights of disabled air travellers – before you travel

Find out more information about the help you can expect to receive before you travel here
Source: Department for Transport

Rights of disabled air travellers at the airport

Find out information about the help you can expect to receive when you arrive at the airport here
Source: Civil Aviation Authority

Rights of disabled air travellers – on the plane

Find out more about the help you can expect when you are boarding and when you're on the plane here
Source: Civil Aviation Authority

Problems with Rail Travel

Information on claiming compensation for delayed journeys and complaining about rail services can be found here

Information about penalty fares on Northern Rail and how to appeal them can be found here 

Sources: Citizens Advice, Northern Rail

Rights of Disabled People Using Trains

Information on what kind of facilities and assistance you can expect when travelling by train can be found here
Source: gov.uk

Transport Focus

Looking for help and advice, or need to make a complaint? Passenger Focus can gives information and advice about rail complaints.

Find out more information here
Source: Transport Focus

Tips on How to Get Cheaper Rail Tickets

Some tips to make sure you get your tickets at the best price can be found here
Source: Money Saving Expert

Travel abroad - what to think about

Information about some of things you need to think about before you travel (e.g. health insurance, mobile phone charges) can be found here and here
Sources: Citizens Advice, gov.uk

Travelling abroad - will you need a visa?

For an explanation on how you can find the information you’ll need if you need a Visa and how to apply, click here
Source: Visa HQ

Foreign travel advice

Find out whether there are any risks travelling to certain countries here
Source: Gov.uk

Cover your health care abroad

Whatever your reasons for going abroad, you may be entitled to medical care at reduced cost or sometimes free. Your entitlement will vary based on whether you're going to a European Economic Area country (EEA) or elsewhere in the world.

Find out more information here
Source: NHS

Applying for a passport

Information on eligibility, applying, renewing and updating can be found here
Source: Gov.uk

We have provided a variety of tools below to help you with your problem but if you still need help, you can click on FIND LOCAL AGENCIES WHO CAN HELP YOU for information about local agencies who may be able to assist you further.

Please click on the links below to be taken to your desired section.